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faq

Check our list of frequently asked questions
video tutorials

Easy-to-use video tutorials will help you learn more
Compatibility

We provide recommended system requirements

SUPPORT CENTER

Knowledge Base

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“How do I contact customer service”? – Just send us a message and we will get back to you instantaneously! Call our customer, business or tech support using the number below. No scripts and no answering machines but real people to help you.

The Office

Address: 4 West 37th Street, New York, NY 10018
Phone: +1 (212) 796-6664
Mail: info@koupah.com

FAQ
Frequently Asked Questions

General VoIP Information

Our FAQ section is targeted to ward off any queries that you might have. If you have any other questions that are not listed here, you are always welcome to call our 24/7 customer service at 212-796-6664.

What is a Point of Social?

Retailers can build relationships with their customers and start connecting with those customers on a deeper level by identifying the customers by name and providing them with an unprecedented level of personalized service.
How can I eliminate credit card fees?

Koupah allows brands, agencies and local businesses to reach their targeted and highly valued demographics by delivering personalized advertising on the customer’s receipt. The advertising fees we then receive are applied to subsidize, even eliminate the credit card processing fee from
AMEX, Visa, MC or Discover, putting 10K, 20K or 30K+ a year back into the pocket of the retailer.
Can customers place their orders using the Koupah Mobile User App?

Yes, customers can place orders directly through the Koupah Mobile User App – and even better, get rewarded on your punch card as if you were in the store. Simply integrated – mobile in-app orders come directly into the Koupah and are treated like any other order. No separate hardware required and most of all no additional fees.
Can I use my own tablet?

Yes you can use your own tablet as long as it matches the required size for the Koupah kit. If you click on ‘EQUIPMENT’ you will find a list of recommended devices tested and approved to be fully compatible with the Koupah and a direct link to purchase them.
What is printer routing?

Printer routing allows you to send the right receipt to the right place. Different printers can receive different information so that the printer in your dining area for example receives the order information and the printer in the kitchen area receives the necessary information to prepare the order.

Still have questions?

Feel free to contact us anytime; our prepared customer service will answer all of your questions.

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Latest Tutorials

Take out, Delivery and Dine in

Whether you are a retailer or own a food establishment, Koupah supports take out, delivery and dine in. Take orders by phone or receive online orders from the Koupah Mobile User App. Look up customers in a jiffy by number or name. Access customer information such as favorites or recent orders and give customers that personal touch – even if they are not in the store.

Coming Soon!
Split Check

What is more uncomfortable than calculating who ordered what and how much everybody has to pay? Split checks with a user-friendly interface that allows a cashier to split an order by simply dragging and dropping menu items into a customer’s chart. Help your customers to keep it simple and make their whole visit enjoyable – even the payment process.

Coming Soon!
Printer Routing

Stop screaming over the intercom. Establishments with different departments, preparation or cooking areas need work receipts. Printer routing allows you to send the right receipt to the right place. Reduce stress, save time and increase work productivity.

Coming Soon!

Compatible Tablets Minimum Requirements

Koupah POS is designed to use two displays: A 10.1 inch display for the front (cashier side) and a 7 inch display for the back (customer side).

Front Display

Memory

16GB or 32GB
(actual formatted capacity is less than 16 or 32 GB) 2GB RAM
Display

10.055 inches (0.39 mm) 2560 x 1600 (300 ppi). 10.38 x 6.99 x 0.35 inches (263.9 x 177.6 x 8.9 mm)
Connectivity

WiFi 802.11
NFC (Android Beam)
Micro USB
3.5mm headphone jack

Back Display

Memory

16GB or 32GB
(actual formatted capacity is less than 16 or 32 GB) 2GB RAM
Display

10.055 inches (0.39 mm) 2560 x 1600 (300 ppi). 10.38 x 6.99 x 0.35 inches (263.9 x 177.6 x 8.9 mm)
Connectivity

WiFi 802.11
NFC (Android Beam)
Micro USB
3.5mm headphone jack

View compatible tablets

Cash Drawers

What you need for duty and resistance:

A 16″ by 16″ cash drawer has to come with a choice of USB, RS-232 Serial, or printer-driven interfaces, ensuring easy installation virtually anywhere. The cash drawer can be powered by major printer brands including Epson, Star, Citizen, Ithaca, and more for more traditional operation.

SUGGESTED FEATURES

Media slots
USB, RS-232 Serial, printer-driven interfaces adjustable bill and coin compartments 16.1″ x 16.5″ x 3.9″

View compatible cash drawers

Printers

Requisites for a perfect print

All printer models need to be optimized for high-speed throughput so customer receipts and kitchen orders can be printed faster. For more flexibility, we recommend a “drop in” paper loading and an adjustable paper width feature that allows you to use 58, 70 or 76 mm paper rolls.

SUGGESTED FEATURES

9 pin serial impact dot matrix
Print font 7×9/9×9
USB interface
Paper dimensions: 57.5mm, 69.5mm, 76.5mm (W) x dia 83.0

View compatible printers

About Us

Address 4 West 37 Street, New York, NY, 10018

Phone Number: +1 (212) 796-6664

Email info@koupah.com

Find Us

Latest Tweet

Check out Koupah & grab some delicious #FroYo at Twisted NJ (http://t.co/gDwRJyWgpp) as it starts to get warmer out! http://t.co/aWlcOButmF
8 years ago

get help

faq

video tutorials

Compatibility

SUPPORT CENTER

Knowledge Base

Contact Us

Need Help

Contact Us

The Office

FAQ Frequently Asked Questions

General VoIP Information

What is a Point of Social?

How can I eliminate credit card fees?

Can customers place their orders using the Koupah Mobile User App?

Can I use my own tablet?

What is printer routing?

Still have questions?

Latest Tutorials

Take out, Delivery and Dine in

Split Check

Printer Routing

Compatible Tablets Minimum Requirements

Front Display

Memory

Display

Connectivity

Back Display

Memory

Display

Connectivity

Cash Drawers

What you need for duty and resistance:

SUGGESTED FEATURES

Printers

Requisites for a perfect print

SUGGESTED FEATURES

About Us

Find Us

Latest Tweet

FAQ
Frequently Asked Questions